FAQ – Renters

Continuing education, compliance & networking is very important to us:
-National Association of Property Managers (NARPM)
-National Association of Realtors (NAR)
-Pennsylvania Association of Realtors (PAR)
-Lancaster County Association of Realtors (LCAR)

For the most part, all of the properties listed on our website are available to rent. However we do not remove listings from our website until the lease is signed. So it is possible that we have approved rental applications on a property, but because we have not signed the lease and have not collected all funds owed, we keep them listed. If you find a property that you are interested in and find out that it is no longer available, our leasing agents will gladly tell you about other properties available or other properties coming on the market soon.
Some properties on our website are actually coming soon. This means we are doing maintenance or waiting for a Tenant to move out. You can email fetch@fetchhomemanagement.com to get a better idea of when they will be ready for show and occupancy.

Coming soon

-Employed with verifiable household monthly gross income of at least 3x the rent
-No evictions in last 3 years
-Evictions within last 3 to 5 years requires balance paid off and higher security deposit
-60 days’ recent pay stubs and consistent employment with current employer
-2 years Income Tax Return and 3 months’ bank statements for self employed
-Credit Check-Case by case basis. Depends what is causing the bad credit.
-Good references and verification from current & previous Landlord
-No Felony Conviction record within 7 years for any of the following:
Murder, Manslaughter, Assault, Robbery, Rape, Child Molestation, Kidnapping, Arson
– No Felony Conviction record within 7 years for any of the following:
Manufacture, Delivery, sale of Illegal Drugs, or Possession with intent to Deliver
-No Registered Sex Offenders
-Good attitude and ability to cooperate during screening process Government IDs

We prefer that you email us at fetch@fetchhomemanagement.com
We will reply within one business day. We normally will only communicate with one applicant in your party or family. You can also call us at 717-496-1791 but prefer that you email . We will reply within one business day. We normally will only communicate with one applicant in your party or family.

This article discusses credit requirements for renting one of our properties.
FETCH’s minimum credit score is 519.
Any credit score in the range 520-599 range may possibly be approved based on the cause of the low credit and will require extra conditions such has 1.5 to 3 times the normal security deposit from the Tenant to mitigate risksWhat we look at is the total picture of your screening report which includes things like…
Your income to rent ratio verification
Do you pay your bills on time
Have you had evictions
Do you pay your rent on time
References from previous Landlord

Our application fee is $35. and every occupant over 18 years old must apply

To submit a rental applications on one of our rental properties, please follow these steps.
1-Go to our website and choose I Rent and click Rental Application www.fetchhomemanagement.com
2-Or from the rental listing click the link on the bottom right. “Apply Now”
3- Fill out the application form and provide the required information and supporting documents.
Before you begin:
>Welcome to FETCH Home Management’s application site.
All applications received will be processed on a first come basis. We will process applications up until the point where a signed lease and deposit is received. Applications typically take on an average of 72 hours to process depending on how fast requested supporting documentation is received. Once an application is approved the applicant has 24 hours to provide FETCH Home Management with the deposit to secure the property.
Please make sure that all your necessary supporting documents are included with your application. See below for the list.
• Paid Application Fee
• Complete Application Form
• ID: GOVT ISSUED PHOTO ID
• Proof of income. EMPLOYED: MOST RECENT 30 DAYS WORTH OF PAYSTUBS, SELF EMPLOYED: 2 years MOST RECENT TAX Returns and 3 months of Bank Statements
• 3 years Prior Rental History information
• Pets: PHOTO WITH APPLICANT & PET+ RECENT SHOTS UP TO DATE
• Others: LANDLORD CONTACT INFO & DATES OF OCCUPANCY
The telephone number for the application department is 717-496-1791. The email address is applications@fetchhomemanagement.com
Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income including 60 days’ recent pay stubs/employers information. If self-employed please provide 2 years most recent tax returns and 3 months’ bank statements.
To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide information on your monthly income, and please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.
Each resident over the age of 18 must submit a separate rental application. Please be sure to include an email address for all applicants ages 18 and over.Disclosure to prospective Tenants regarding Fees:
-$50 Lease Processing Fee collected upon Lease Signing
-$50 per Pet Screening & Acceptance Fee collected upon Lease Signing
-$35/Month/Pet for Pet Rent Fee and non-refundable pet deposit of $300
-$10/Month Technology Administration Fee(Includes 24/7Access to Tenant Portal & Emergency Maintenance Response)
-$50 Lease Extension/Renewal Fee

Most applications take 24 to 72 hours as we do hire a professional screening company to verify employment, income, rental history, credit, and check for any criminal history.

If you have no or low credit, or have an income ratio lower than our normal standard, you may be able to use an approved co-signer to move into one of our properties

Here is a list of dog pet breeds that are considered aggressive dog breeds by most insurance companies and therefore in most cases are not allowed.
Pit Bull Terriers
Staffordshire Terriers
Rottweilers
German Shepherds
Presa Canarios
Chows Chows
Doberman Pinschers
Akitas
Wolf-hybrids
Mastiffs
Cane Corsos
Great Danes
Alaskan Malamutes
Siberian Huskies

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Maintenance Troubleshooting for Residents

Power circuit breaker
A circuit breaker provides protection by stopping the flow of electricity if an overload or fault occurs. When an electrical fault occurs or the load on your circuit becomes too great, the breaker on that circuit trips and interrupts the flow of current to that circuit. A tripped circuit breaker is still sometimes referred to as a “blown fuse” in reference to the older technology that circuit breakers replaced. If your home uses an actual fuse and not a circuit breaker. Before electricity can be restored, the circuit breaker must be reset. However, even before you do that, you must take steps to ensure that it is safe to do so. Turn off or unplug all of the devices that are plugged into the circuit. Make certain no dangerous condition exists before restoring power. A Circuit Breaker which has been tripped will either be in the middle or “OFF” position. Locate the tripped circuit breaker and reset it by pushing it all the way to the “OFF” position and then back to the “ON” position. Often when you can’t cannot reset the circuit breaker, it is because it must be turned all the way to the “Off” position first.
Electricity should now be restored to the circuit. If the circuit breaker trips again before you have turned anything on or plugged anything in, please submit a maintenance request to FETCH Home Management.
If no circuit breakers were tripped and you still do not have power at an outlet, the circuit is probably on a GFC

Warn family members. Unless you are trying to conduct a fire drill, you should let everyone in the home know that you will be testing the smoke detector so that they will not feel frightened when the detector goes off.[3]
If your smoke detector is hardwired to a monitored security system, be sure to notify the security system’s company that you are performing a test before you test the alarm. You don’t want the fire department showing up at your door!
Ask someone to help you. When testing an alarm, it will sound loud to you because you are going to be standing directly underneath it. However, you may also want to be sure that your detector is loud enough that anyone in any room in the home can hear it. Remember, it has to be loud enough to awaken the deepest sleeper in the household.
Ask them to stand in the room farthest away from the detector when you are testing it. They may also try standing outside the house to see if it is possible to hear it from outside.
Test the power. Many smoke detectors are equipped with a light that indicates the unit is receiving power. However, you should still use the test button to ensure that the alarm will sound properly. You can do this by pushing and holding the test button for a few seconds.
When you push the test button, the alarm should sound. If it doesn’t, you know that your detector is not receiving power. You may need to replace the batteries, or call an electrician to check the wiring if your detector is hardwired.
You can stand on a chair or ladder to reach the alarm with your hand, or you can use a broom handle to push the button.
Some detectors will turn off on their own after a few seconds, while others may be turned off by pushing the test button again.
Check the smoke sensor using an aerosol spray. In addition to making sure that the unit is receiving power properly, you will want to make sure that the detector’s smoke sensor is working correctly, too. You can purchase an inexpensive aerosol spray, which is designed specifically for testing smoke detectors. If your alarm does not sound when you use this product as directed by the manufacturer, the sensor in your detector may be worn out. If this is the case, replace your detector immediately.
Follow the directions as stated on the can.
You can usually purchase these for a few dollars in a hardware or home improvement store.
To turn off the alarm after testing, you can use a small hand-held vacuum to suck the test material away from the detector. Some detectors may also have a “silence” button that you can push to stop the alarm. Avoid waiting for the detector turn off on its own, as this may drain the battery.
Test the smoke sensor using real smoke. You can also use real smoke to test the smoke sensor. To do this, light two or three matches, and hold them together a few feet underneath the detector. The smoke from the matches should cause the alarm to sound if the detector is functioning properly. If it doesn’t sound, replace the detector immediately.
Be sure to keep the matches a few feet away from the detector, otherwise you risk melting or damaging it.
As with the aerosol, you can use a vacuum to suck the smoke away from the detector, or push the silence button if your detector has one.
Test your detector at least once each month. Some recommend testing your detectors each week. Obviously it is better to check them more frequently, so do it each week if you can. If you can’t, then be sure to plan a time each month to check each smoke detector.
Checking your alarm often means you are likely to catch a malfunctioning detector quickly; thus, you are more likely to have a properly functioning detector when you need it.
Setting aside 30 minutes to an hour once each month to check each detector all at once will be more efficient than checking each alarm at different intervals.

Turn off the electrical power to your furnace at the switch that should be located on or near the furnace.
Locate the filter access.
Open the filter access and remove the filter.
If you haven’t done this already, look on the filter for the size and write the filter size and type on the furnace or near the filter access using a permanent marker.
Change your furnace filter every six months if you use a pleated or polyester filter; every month if it is a fiberglass filter; every month if there is smoking or pets inside the home regardless of the type of filter you use.
If your filter is located inside the blower compartment of the furnace take the time to vacuum out any dust and dirt that may have accumulated using a brush attachment. Take care not to damage any wiring inside of this compartment.
Place the old filter into a plastic bag to prevent dust from getting back into your home and dispose of it in a trash can, do not put it into your recycle can.
Put the new filter into the filter compartment, making sure to remove all packaging materials from the filter.
Close the filter access and make sure all fasteners, clips or screws used to keep the access closed are put back into place.
Turn the power switch or circuit breaker on.
If your furnace doesn’t come on you can test it to make sure it comes back on by turning up the temperature setting on your thermostat control.
If you turned up the thermostat be sure to return it to its original setting.

As household boilers, gas fires, most central heating systems and many ovens are fuelled by gas, leaks do sometimes occur. So just in case your home does suffer a gas leak, follow these safety guidelines on what to do if you smell something whiffy…
1. Use your nose
Your nose is your personal gas alarm. Domestic gas doesn’t actually have a smell, energy providers add it to the supply to enable you to sniff a gas leak out straight away. So always be aware of the smell of gas.
Got a blocked nose? Lost your sense of smell? You’ll still be able to tell if there’s a gas leak in your home. Physical symptoms can include: dizziness, fatigue, nausea, headaches and irregular breathing.
So, if you find this happening to you when you’re inside but not out, you could have a gas leak.
2. Don’t be a bright spark
Don’t operate any electrical switches or create any flames, this includes flicking on a light switch and making sure you’ve turned off the cooker – and don’t even think about lighting a cigarette indoors!
3. Ventilate the property
Open windows and external door immediately to allow the gas to dissipate as quickly as possible.
4. Turn off gas at the meter
Not sure where the meter is? Then make it a priority to find out. Call your gas supplier UGI or FETCH if you need help locating it.
5. Call for professional help
Don’t attempt to sort the problem out yourself. Call for suitably qualified help immediately. Phone UGI 800-276-272
6. Evacuate if necessary
If you have an unventilated basement or cellar that has a strong smell of gas, evacuate everyone from the building immediately. If the smell is overpowering in other areas of your home, you may also want to wait for help outside – but only after implementing the preceding safety measures.
7. Tell the neighbours
Let your neighbours know if you think they may be affected by the leak – it’s better to be safe than sorry!
8. Wait for the all clear
If you’ve evacuated the premises, don’t let anyone (apart from the person sent to repair the leak, of course) back into the property. Wait to be given the all clear before going back inside.

Hot Water
Check that a fuse hasn’t blown or that the circuit breaker hasn’t tripped. Replace with the appropriate fuse or reset the circuit breaker. Contact FETCH for more details.
Some properties also have Hydronic Furnaces. Please contact FETCH. This means the heat comes from the hot water in your water heater. To be sure the hot water is getting to the furnace check the water valves going from your water heater to the furnace. They both need to be on (turned the same direction as the pipe). Sometimes the hot water valve is turned off in the summertime in order for the A/C to work at the highest efficiency. If you live at any of these properties please be sure to check your valves.
Check to see if the pilot light is on. If it is not you can follow the directions on the water heater to relight the pilot light.
If issue continues contact FETCH with any questions and concerns.

Lost power
A GFCI (Ground Fault Circuit Interrupter) outlet is a device that adds a greater level of safety by reducing the risk of electric shock in locations such as bathrooms, kitchens, laundry rooms and outdoors.
A GFCI outlet may be wired in a branch circuit, which means other outlets and electrical devices may share the same circuit and breaker (or fuse). When a properly wired GFCI trips, the other devices down the line from it will also lose power. Note that devices on the circuit that come before the GFCI are not protected and are not affected when the GFCI is tripped.
If you have an outlet that doesn’t work, and the breaker is not tripped, look for a GFCI outlet which may have tripped. The non-working outlet may be down line from a GFCI outlet. Note that the affected outlets may not be located near the GFCI outlet, they may be several rooms away or even on a different floor. Pressing the “Reset” will restore the circuit. If the outlet doesn’t reset, then whichever appliance that is causing it to trip, may still be plugged in. If after unplugging everything, checking the circuit breaker or fuse, and resetting the GFCI does not work, please submit a maintenance request to FETCH Home Management.

No, we’re sorry, but the security deposit is to cover any cleaning or damages to the property and cannot be used for other reasons.

Late fees are set to encourage on-time payment and discourage late rent. The property owner’s mortgage payment is due on the first day of the month and, in most cases, the owner depends on the rental income to make that payment. Additionally, it takes a lot of extra labor to collect late rents.